FAQ

Due to the ongoing pandemic expect a delay on all shipments. Thank you!

1. Are your clothes embroidered, including hats? Yes.
2. What is your return policy?

   Our products are custom-made, and tailored specifically for you, which limits our ability to accept returns. However, in the rare instance that an item is not delivered or damaged, we're here to assist. Please contact us via email with 'Refund' in the subject line through our 'Contact Us' page. We are dedicated to resolving any issues to ensure your satisfaction with your purchase.

   Refunds

   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at sales@elrayahs.com.

3. How long do I have to wait for shipping? It can take approximately 1-3 weeks to ship and process your products. However, each product will be given a tracking # and be shipped with care.
4. Can I change my order? We start working on your order as soon as we get it, but we will try our best to make changes or modifications to an order after it has been placed and confirmed.
5. Do you ship internationally? Yes, we will be using USPS/UPS shipping, which ships to over 180 countries! Keep in mind that our company is not responsible for your country tariffs as it is the responsibility of the customer.Note: Custom fees imposed by your country’s government are the buyer’s responsibility. Both the United States and us have no control of what regulations your country implements. Typically these charges are due once the shipped goods arrive at the country of destinations. Again, it is the buyer's responsibly to comply with laws and regulations of the country of destination. We are not responsible for any additional charges that may apply.
6. Size chart?

Short Sleeve Shirt

	Small	Medium	Large	XL	2XL	3XL
Chest	18	20	22	24	26	28
Body Length	28	29	30	31	33	34
Across Shoulders	17 1/4	19 1/4	21 1/4	23 1/4	25 1/4	27 1/4

 

Long Sleeve Shirt

	Small	Medium	Large	XL	2XL	3XL
Chest	18	20	22	24	26	28
Body Length	28	29	30	31	33	34
Across Shoulders	17 1/4	19 1/4	21 1/4	23 1/4	25 1/4	27 1/4

 

Collared Shirt 

	Small	Medium	Large	XL	2XL	3XL
Chest	19	21	22	23 1/4	25 1/2	26
Body Length	27 3/4	29	30 1/2	32	33 3/5	34 1/2

 

Crewneck

	Small	Medium	Large	XL	2XL	3XL
Chest	20	22	24	26	28	30
Body Length	27	28	29	30	31	32
Sleeve Length (from center back)	33 1/2	34 1/2	35 1/2	36 1/2	37 1/2	38 1/2

 

Hoodie

	Small	Medium	Large	XL	2XL	3XL
Chest	20	22	24	26	28	30
Body Length	27	28	29	30	31	32
Sleeve Length (from center back)	33 1/2	34 1/2	35 1/2	36 1/2	37 1/2	38 1/2

 

If you have any other questions just email us or direct message us on Facebook, Instagram, and Twitter